Our Customers are our top priority, we are your partner throughout your product’s service life. We aim to provide an amazing experience and quality long-lasting products.
Customer Happiness Promise
We strive to provide an amazing experience and quality testers that will last for many years to come. If you’re not satisfied with your power source, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time we promise to fix it for free (unless abuse or excessive damage is present). When your power source reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).
Ikonix recommends that your power source be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix. To obtain an RMA please contact our Customer Support team at 1-847-367-4378 or visit www.eecsources.com/support/rma-request
*Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).
5 Year Warranty
Your new power source is warranted to be free from defects in workmanship and material for a period of (5) years from date of shipment.
**5 year warranty is valid on any model purchased in 2021 or after.
1 Business Day Shipment Guaranteed
We understand the urgency to get your power source back to you as quickly as possible. That’s why we ship every order from our warehouse within 1 business day, using standard ground shipping. If your tester ships late from our warehouse, we’ll pay the freight.
We work to provide the best service and support in the industry. With decades of industry experience, we are the professionals you can trust to help make sure you are compliant to NRTL standards. We’ll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgeable partners, so you’re covered no matter where you are.
Terms & Conditions:
Domestic US shipment only. Large quantity orders will require additional shipping time. Service jobs, other than Flat Rate Repair and Calibration, will require additional turn-around time. Ground shipment only.
If your power source has seen better days, it's time for you to trade-in and trade up! Our trade-in discount program is our way of saying thanks for choosing EEC. Send us your old power source and we’ll give you a credit toward your purchase. We even accept competitive models*
|POWER SOURCE BEING PURCHASED||DISCOUNT OFF PURCHASE PRICE|
|430XAC, 8520, 8530, 8540||$450|
*Our trade-in program is for North American customers only. You must purchase a new power source in order for the credit to apply. Trade-in credit is based on the replacement power source being purchased. Trade-in discounts cannot be combined with any other offer or discount promotion.
Trade-ins are never used for resale or repair – we ensure they're responsibly recycled.